This is a request process, not an automatic deletion tool. Sending an email starts a conversation with Okitel; it does not instantly remove an account.
Start an account-deletion request
You can request deletion of your Okitel account and associated data by emailing info@okitelecom.com with the subject Okitel account deletion request. You do not need to sign in to this website to begin a request.
Request deletion by email
The button opens a prepared message in your email application. Review and send it to start your request.
Open deletion-request emailNothing is submitted until you send the email. No email app? Write to info@okitelecom.com from the email service you use.
Verify that the account is yours
Let us know that you want the account and its associated data deleted, and whether you still have access to a signed-in Okitel device. We will explain the verification needed to identify your account and establish that the request is authorized.
Knowing a 10-digit Okitel ID is not, by itself, proof that you own the account. We do not treat a newly supplied email address as automatic proof of ownership.
Never email passwords, Safe or Decoy PINs, recovery secrets, access tokens, private encryption keys, or unnecessary identity documents. If you no longer have access to your account, explain that in your request. Verification options may be limited because registration does not require a phone number or email address.
Using an email address for this request creates a support record. If you identify your Okitel account in that correspondence, the correspondence can become associated with the account. This does not change Okitel’s registration requirements.
What your request covers
An account-deletion request covers the Okitel account and user data associated with it, rather than simply logging out or disabling the account. This includes account and optional profile information, authentication and device registrations, and associated service-held contact, communication, and media data where applicable.
We will explain the scope that applies to your account, any verification still required, and any specific lawful retention exception. Do not send a request to delete an account that belongs to someone else.
What deletion cannot remove
Other participants may have received your messages, downloaded media, taken screenshots, or saved information outside Okitel. An account-deletion request cannot guarantee the removal of those independent copies.
Removing the app, clearing its cache, or deleting a conversation locally does not, by itself, delete your account or every server-held record. This website cannot remotely clear files stored on your phone.
Timing and retained information
Requests require verification before destructive action is taken. We will explain the applicable processing time when responding and handle the request within the requirements of applicable law. This page does not promise immediate or automated deletion.
Specific information may need to be retained for a justified security, fraud-prevention, or legal reason. Backup copies may be subject to a separate removal cycle. When an exception applies, we will explain the data category, reason, and applicable retention period. Retention exceptions must not be used to keep the entire account active.
Our Privacy Policy describes the categories and purposes of retention. Permanent deletion may make account access and data recovery impossible.
Request deletion of particular data
To ask about deleting particular information without deleting the entire account, email info@okitelecom.com and describe the data concerned. We will explain the options available and whether the information is necessary for a feature or subject to a lawful retention requirement.