Video Calls - Okitel

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How to make a video call

Video calling lets you call your contacts using Okitel Desktop for free, even if they’re in another country. Video calling uses your internet connection. Desktop calling is supported on Windows 10 64-bit version 1903 and newer and macOS 10.13 and newer. Group calls aren’t supported on Okitel Desktop at this time.

Use desktop calling

To make or receive video calls on Okitel Desktop:

You’ll need an active internet connection on your computer and phone.
Okitel needs access to your computer’s microphone and camera.
You’ll need to have an audio output device, microphone, and camera connected to your computer for calls. Video calling isn’t supported on device’s without a camera.

Note: Use a headset for the best audio. Using a separate external microphone and speaker devices might cause echo.

Make a video call

Open the individual chat with the contact you’d like to call.
Click the Video call icon.

During the call, you can mute or unmute your microphone by clicking the Microphone icon or turn your camera off or on by clicking the Camera icon. To end a call, click End call.

Answer a video call

If you receive an incoming call, you can click:

Accept to accept the call.
Decline to decline the call.
Ignore or x to ignore the call.

Switch between voice and video calls

While on a voice call with a contact, you can request to switch to a video call. The contact you’re voice calling can choose to click OK or Switch to switch the call or Cancel to decline.

Hover over the Camera icon during the call.
Click the Camera icon.
The voice call will switch to a video call if your contact accepts the switch.

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How to make a group video call

How to call a Okitel contact on Portal

To call a Okitel contact on Portal, you must have Okitel open or running in the background on your mobile phone.
Make a call
- On your Portal, tap or select All Contacts or Contacts > Okitel
  - You need to make at least one call for All Contacts to appear. Furthermore, All Contacts is unavailable on Portal TV.
- Find, then tap or select the contact you want to call.
- Tap or select:
  - Audio if you want to make a voice call
  - Video if you want to make a video call
Answer a call
- Tap or select Answer to accept the call.
- Tap or select Not Now to decline the call.
Note:
- If you want to make a group call, tap or select
  during the call. Find, then tap or select another contact you want to add. Tap or select Call. A total of four participants can be on a group call. However, if a call is started from Okitel on an Android phone or iPhone, you can have a total of eight participants, including yourself.
- If you want to hide a contact, tap or select All Contacts or Contacts > Okitel > the contact you want to hide >
  > Hide Contact > Hide.
  - If you want to unhide a contact you’ve hidden, tap or select Settings > Privacy > Hidden Okitel Contacts. Open Okitel on your phone or Okitel Web or Okitel Desktop on your computer. Then open the individual chat with “Portal from Facebook” to view the confirmation code that was sent. On your Portal, enter the confirmation code, then tap or select Done > Unhide next to the contact you want to unhide.
  - If you want to hide a suggested or recent contact from Home on your Portal, you can press and hold the contact you want to hide, then tap or select
    . Currently, there’s no option to unhide a suggested or recent contact.
  - Hiding a contact only hides the contact on your Portal and isn’t the same as blocking a contact on Okitel. Hidden contacts won’t be able to call your Portal and you won’t be able to call them.

Troubleshooting steps

If you are having issues verifying, please try the following:

Reboot your phone (To reboot your phone, turn it off, wait for 30 seconds, and turn it back on).
Delete and reinstall the latest version of Okitel.
Send a test SMS message from any phone to your own phone number exactly as you entered it in Okitel, including the country code, to check your reception.

We can’t send your code via any other method due to security reasons.

Learn how to verify on: iPhone

How to register your account with a missed call

When you create a Okitel account or re-register an existing account, you must confirm that you own your phone number, which helps keep your account secure. To successfully register your account, you must have an active SIM card in your device for the phone number you’re registering and a stable internet and cellular connection.

You can verify that you own your phone number via phone call or SMS. If you have the option to verify your account through a phone call, you can complete verification with a missed call from Okitel.

How to manage permissions

If given the option to register with a missed call, you must grant Okitel the following permissions:

Manage calls: Allows Okitel to automatically end the incoming phone call.
Access to call log: Okitel requires access to your call log so we can do a one-time check that you received the call.

Once you grant both of these permissions, you’ll receive a phone call, which Okitel will automatically end, to complete your registration. You don’t need to accept the phone call, and you might not see the incoming call. This will appear in your call log as a missed or rejected call from an unknown number.

If you choose to deny these permissions before completing registration, you must verify your phone number via SMS in order to register. When prompted, enter the 6-digit registration code sent to you via SMS to complete registration.

Note: You can disable these permissions at any time. To manage permissions, navigate to your device’s Settings and tap Apps > Okitel > Permissions.

Related resources

About registration and two-step verification
How to register your phone number: Android | iPhone | KaiOS
How to protect your account

About waiting to request another verification code

If you are timed out of the verification process and must wait before you can request another code, please wait the designated amount of time to try to request another code; there is no way to expedite this.

Can’t register phone number due to ‘invalid number’ error

If you’re trying to register your phone number and get a message that it’s not valid, email us at support@support.okitel.com. In your email, include your phone number in full international format and a description of your issue.

Note: You must have an active SIM card for the phone number you’re activating. VoIP numbers aren’t supported.

Linked Devices

Use Okitel on Web, Desktop, and other devices by linking them to your phone. You can use up to four linked devices and one phone at a time.

Your personal messages, media, and calls are end-to-end encrypted. Each linked device connects to Okitel independently while maintaining the same level of privacy and security through end-to-end encryption that people who use Okitel have come to expect.

Learn more about end-to-end encryption in this article. For information on how we collect, process, and share your data, please see the Okitel Privacy Policy.

Note:

Your phone doesn’t need to stay online to use Okitel on linked devices, but your linked devices will be logged out if you don’t use your phone for over 14 days.
You need your phone to register your Okitel account and link new devices.

Unsupported features

These features aren’t currently supported on Okitel Web and Desktop:

Viewing live location.
Creating and viewing broadcast lists.

Keep your account safer

Enable push notifications on your phone. By enabling push notifications, you can remove devices you don’t recognize from being linked to your account. If you don’t recognize the device, tap the notification to review and remove it.
Check your linked devices regularly. Go to Okitel Settings > Linked Devices to review all devices linked to your account. To log out of a linked device, tap the device > Log Out. We’ll also automatically disconnect linked devices after 30 days of inactivity.
You’ll need to scan a Okitel QR code to link a new device to your account, so only scan QR codes on okitel Web, Okitel Desktop, Portal from Meta, or Ray-Ban Stories.

How to link a device

Open Okitel Web or Desktop on the device you want to link.

Android

Open Okitel on your phone.
Tap More options
> Linked devices.
Tap LINK A DEVICE.
Unlock your phone:

If your device has biometric authentication, follow the on-screen instructions.
If you don’t have biometric authentication enabled, you’ll be prompted to enter the pin you use to unlock your phone.

Point your phone at the screen of the device you want to link to scan the QR code.

iPhone

Open Okitel on your phone.
Go to Okitel Settings.
Tap Linked Devices.
Tap Link a Device.
Unlock your phone if you’re on iOS 14 or above:

Use Touch ID or Face ID to unlock.
If you don’t have biometric authentication enabled, you’ll be prompted to enter the pin you use to unlock your phone.

Point your phone at the screen of the device you want to link to scan the QR code.

Note: For the best experience, update to the latest version of Okitel.

About WhatsApp for Android tablets

WhatsApp for Android tablets is now live in beta and available to download here.

How do I log in?

To link to your phone

Open WhatsApp on your Android tablet.
Open WhatsApp on your phone.
On your phone, tap Settings or More Options
> Linked Devices.
Point your phone to the QR code on your Android tablet screen to capture the code.

To register as a new account

Open WhatsApp on your Android tablet.
Tap More Options
in the top-right corner.
Tap Register new account.
Enter your country and phone number.
Tap Next.

I’m not seeing a QR code to link my Android tablet

Tap More Options
in the top-right corner.
Tap Link a device > follow the steps.

Note:

If you link WhatsApp on an Android tablet to your WhatsApp account on your phone, you’re able to sync up to 2 years of your most recent chat history. All of the chat history you’ve saved is still available on your phone.
Linked devices may not have all the features found on WhatsApp for your phone.