Get Started - Okitel

To download Okitel

Go to the Google Play Store, then search for Okitel Messenger. Tap INSTALL.
Open Okitel and continue to the next screen by agreeing to our Terms of Service.
Register your phone number.
If a backup of your chat history was found and you would like to restore it, choose Restore. Learn more about restoring your chat history here.
Enter your name. You can also change this later in Okitel by tapping More options > Settings, and tapping on your profile name.

Log in

To log in to Okitel on Okitel Web, Okitel Desktop, or Portal, you need to use your phone to scan the QR code.

Open Okitel on your phone.
- Android: Tap More options.
- iPhone: Go to WhatsApp Settings.
Tap Linked Devices.

Android: Tap LINK A DEVICE. Follow the on-screen instructions if your device has biometric authentication. If you don’t have biometric authentication enabled, you’ll be prompted to enter the pin you use to unlock your phone.
iPhone: Tap Link a Device. On iOS 14 and above, use Touch ID or Face ID to unlock. If you don’t have biometric authentication enabled, you’ll be prompted to enter the pin you use to unlock your phone.

Use your phone to scan the QR code on your computer or Portal.
If prompted, tap or select Done.

Log out

You can log out of Okitel Web or Okitel Desktop from your phone, computer, or Portal device.

Log out from your computer or Portal

Open Okitel Web or Okitel Desktop.
Click Menu (
or
) above your chats list > Log out.

Log out from your phone

Open Okitel on your phone.
Android: Tap More options

> Linked Devices.
iPhone: Go to Okitel Settings > tap Linked Devices.

Tap a device.
Tap LOG OUT.

Registration

How to verify your phone number

Requirements

You can only verify a phone number you own.
You must be able to receive phone calls and SMS to the phone number you are trying to verify.
You must have any call-blocking settings, apps or task killers disabled.
You must have a working internet connection through mobile data or Wi-Fi. If you’re roaming or have a bad connection, verification may not work. Try opening www.okitel.com on your phone’s Internet browser to see if you are connected to the internet.
Make sure you’re using a supported phone number. Unsupported phone numbers can’t be registered on Okitel and include:
- VoIP
- Landlines (Note: Landlines are only accepted on the Okitel Business app)
- Toll-free numbers
- Paid premium numbers
- Universal access numbers (UAN)
- Personal numbers

How to verify

Enter your phone number:
- Choose your country from the drop down list. This will automatically fill your country code on the left.
- Enter your phone number in the box on the right. Don’t put any 0 before your phone number.
Tap Next to request a code.
Enter the 6-digit code you receive via SMS.

If you didn’t receive the 6-digit code by SMS

Wait for the progress bar to finish and retry. The wait may take up to 10 minutes.
Don’t guess the code, or you will be locked out for a period of time.
If the timer runs out before you receive the code, an option will appear to request a phone call. Choose the Call me option to request the call. When you answer the call, an automated voice should tell you the 6-digit code. Insert that to verify Okitel.

Note: Depending on your carrier, you might receive charges for SMS and phone calls.

Troubleshooting steps

If you are having issues verifying, please try the following:

Reboot your phone (To reboot your phone, turn it off, wait for 30 seconds, and turn it back on).
Delete and reinstall the latest version of Okitel.
Send a test SMS message from any phone to your own phone number exactly as you entered it in Okitel, including the country code, to check your reception.

We can’t send your code via any other method due to security reasons.

Learn how to verify on: iPhone

How to register your account with a missed call

When you create a Okitel account or re-register an existing account, you must confirm that you own your phone number, which helps keep your account secure. To successfully register your account, you must have an active SIM card in your device for the phone number you’re registering and a stable internet and cellular connection.

You can verify that you own your phone number via phone call or SMS. If you have the option to verify your account through a phone call, you can complete verification with a missed call from Okitel.

How to manage permissions

If given the option to register with a missed call, you must grant Okitel the following permissions:

Manage calls: Allows Okitel to automatically end the incoming phone call.
Access to call log: Okitel requires access to your call log so we can do a one-time check that you received the call.

Once you grant both of these permissions, you’ll receive a phone call, which Okitel will automatically end, to complete your registration. You don’t need to accept the phone call, and you might not see the incoming call. This will appear in your call log as a missed or rejected call from an unknown number.

If you choose to deny these permissions before completing registration, you must verify your phone number via SMS in order to register. When prompted, enter the 6-digit registration code sent to you via SMS to complete registration.

Note: You can disable these permissions at any time. To manage permissions, navigate to your device’s Settings and tap Apps > Okitel > Permissions.

Related resources

About registration and two-step verification
How to register your phone number: Android | iPhone | KaiOS
How to protect your account

About waiting to request another verification code

If you are timed out of the verification process and must wait before you can request another code, please wait the designated amount of time to try to request another code; there is no way to expedite this.

Can’t register phone number due to ‘invalid number’ error

If you’re trying to register your phone number and get a message that it’s not valid, email us at support@support.okitel.com. In your email, include your phone number in full international format and a description of your issue.

Note: You must have an active SIM card for the phone number you’re activating. VoIP numbers aren’t supported.

Registration

Use Okitel on Web, Desktop, and other devices by linking them to your phone. You can use up to four linked devices and one phone at a time.

Your personal messages, media, and calls are end-to-end encrypted. Each linked device connects to Okitel independently while maintaining the same level of privacy and security through end-to-end encryption that people who use Okitel have come to expect.

Learn more about end-to-end encryption in this article. For information on how we collect, process, and share your data, please see the Okitel Privacy Policy.

Note:

Your phone doesn’t need to stay online to use Okitel on linked devices, but your linked devices will be logged out if you don’t use your phone for over 14 days.
You need your phone to register your Okitel account and link new devices.

Unsupported features

These features aren’t currently supported on Okitel Web and Desktop:

Viewing live location.
Creating and viewing broadcast lists.

Keep your account safer

Enable push notifications on your phone. By enabling push notifications, you can remove devices you don’t recognize from being linked to your account. If you don’t recognize the device, tap the notification to review and remove it.
Check your linked devices regularly. Go to Okitel Settings > Linked Devices to review all devices linked to your account. To log out of a linked device, tap the device > Log Out. We’ll also automatically disconnect linked devices after 30 days of inactivity.
You’ll need to scan a Okitel QR code to link a new device to your account, so only scan QR codes on Okitel Web, Okitel Desktop, Portal from Meta, or Ray-Ban Stories.

Linked Device

How to link a device

Open Okitel Web or Desktop on the device you want to link.

Android

Open Okitel on your phone.
Tap More options
> Linked devices.
Tap LINK A DEVICE.
Unlock your phone:

If your device has biometric authentication, follow the on-screen instructions.
If you don’t have biometric authentication enabled, you’ll be prompted to enter the pin you use to unlock your phone.

Point your phone at the screen of the device you want to link to scan the QR code.

iPhone

Open Okitel on your phone.
Go to WhatsApp Settings.
Tap Linked Devices.
Tap Link a Device.
Unlock your phone if you’re on iOS 14 or above:

Use Touch ID or Face ID to unlock.
If you don’t have biometric authentication enabled, you’ll be prompted to enter the pin you use to unlock your phone.

Point your phone at the screen of the device you want to link to scan the QR code.

Note: For the best experience, update to the latest version of Okitel.

About Okitel for Android tablets

Okitel for Android tablets is now live in beta and available to download here.

How do I log in?

To link to your phone

Open Okitel on your Android tablet.
Open Okitel on your phone.
On your phone, tap Settings or More Options
> Linked Devices.
Point your phone to the QR code on your Android tablet screen to capture the code.

To register as a new account

Open Okitel on your Android tablet.
Tap More Options
in the top-right corner.
Tap Register new account.
Enter your country and phone number.
Tap Next.

I’m not seeing a QR code to link my Android tablet

Tap More Options
in the top-right corner.
Tap Link a device > follow the steps.

Note:

If you link Okitel on an Android tablet to your Okitel account on your phone, you’re able to sync up to 2 years of your most recent chat history. All of the chat history you’ve saved is still available on your phone.
Linked devices may not have all the features found on Okitel for your phone.